Satisfaction of Organizational Communication of Bank Saga Surabaya

Abstract

BANK SAGA Surabaya faces internal communication problems, such as lack of transparency between divisions, management, and staff. This causes miscommunication, poor coordination, and high employee turnover rates. This study aims to determine the level of satisfaction with organizational communication at BANK SAGA Surabaya. This study was conducted through a quantitative approach with a descriptive research type and survey method. The sampling technique is total sampling by using 33 people from various division at BANK SAGA. The results show that employees are generally satisfied with the communication climate, supervisor communication, organizational integration, media quality, horizontal informal communication, and organizational perspective. However, satisfaction with subordinate communication and feedback is very low, indicating the need for significant improvements in the feedback mechanism and communication flow from superiors to subordinates. These results prove the function of organizational communication in aligning individual goals with company goals. In conclusion, the eight dimensions are stated to create organizational satisfaction, while feedback needs to be improved even though it is still in the satisfied category interval.